Tantric Journey Complaints Handling Policy
Our complaints policy
We are committed to providing a high-quality service to all our paid clients, volunteering models during student case study / practice weeks, Tantric Journey students and practitioners. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
Most complaints can be due to a misunderstanding of Tantric Journey bodywork and / or lack of support provided after a session. First step is to read the following document that explain how you may feel after a session and what you need to do to help you process the healing cycle
How You May Feel After a Session and How to Handle a Healing Crisis
If you still have a complaint, please e-mail your concern to the practitioner or student / trainee concerned with a copy to Tantric Journey complaints manager Roxy Noor (Tantricjourneyoffice@gmail.com)with a view to resolve the dispute. If you are unable to resolve the dispute at this stage, please take the following steps.
- If the matter is still unresolved, please make an official written complaint to the complaints manage Roxy Noor (Tantricjourneyoffice@gmail.com) who will review your complaint and speak to the practitioner or student / trainee concerned.Roxy will then invite you to a Skype meeting to discuss and hopefully resolve your complaint. She will do this within 14 working days of sending you the acknowledgement letter. Within 14 working days of the meeting, Roxy will write to you to confirm what took place and any solutions she has agreed with you. If you do not want a meeting with the Tantric Journey complaints manager or it is not possible, Roxy will send you a detailed written reply to your complaint, including her suggestions for resolving the matter, within 14 working days of sending you the acknowledgement letter. Finally, Roxy will request the therapist to make a full refund to the client
- If you feel the issue is still unresolved we can arrange an independent Arbitrator from Charted Institute of Arbitration to act as a mediator to resolve the matter under Business Arbitration Scheme (BAS). See the following U-tube for further details. Cost of this arbitration will be met by the therapist / trainee / student concern CIArb’s Business Arbitration Scheme (BAS) . Arbitrator will then write a report on how to resolve the dispute.
- If you are still not happy with the Arbitrators decision we will pass the matter to our legal department to deal with it and they will contact you directly to resolve this matter. At this stage, we will seek legal advice, whether to remove the therapist from the Tantric Journey website or not until we resolve this complaint. Cost of this procedures will be met by the therapist / trainee / student concern and / or through his / her insurers.